Reference

Understand Your neo96 Account Terms

These terms set out what you agree to when you open and use a neo96 account — covering deposits through DANA, OVO, or GoPay, how we handle your wallet activity, and what applies in regions where access is permitted under local law.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWallet verification stepsAccount suspension conditionsLocal law compliance

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account status, our support team handles queries directly. We cover account questions, wallet verification issues with DANA, OVO, or GoPay, and disputes about how a term has been applied to your account.

Live Chat Open the chat window inside your account dashboard. Available for account and terms queries; response times vary by traffic volume.

Email Support Send a detailed message to our support address for written records of your query. Useful when disputing a specific clause applied to your account.

Help Centre The Help Centre inside your account lists common terms questions and wallet-specific processes for DANA, OVO, and GoPay account holders.

What These Terms Actually Cover

neo96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on neo96, you accept these terms in full. They apply to every action you take on the platform — browsing the casino lobby, placing bets, requesting withdrawals, and contacting support. Access to neo96 depends on your local jurisdiction; we do not extend

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service where local law does not permit it. Players in Makassar and across Indonesia can use these terms as the definitive reference for how your account operates. Your DANA, OVO, and GoPay wallet details are used solely for processing deposits and withdrawals tied to your verified
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account. We do not share wallet data with third parties outside of the transaction flow. These terms may be updated; continued use of your account after an update means you accept the revised version. We will flag material changes on the platform before they take effect.
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If any clause conflicts with applicable local regulation, the local regulation takes precedence. For questions about a specific clause, our support team is reachable through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How neo96 Applies These Terms Fairly

These terms are not just legal text — they describe the actual mechanics of how your account works day to day. We apply them consistently, and if something changes, we notify you before it affects your account.

Account Security

Your login is protected by OTP verification on every new device. We do not store raw wallet credentials; DANA, OVO, and GoPay transactions go through their own secure flows.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your account data by contacting support in writing.

Term Changes

Material updates to these terms are flagged with a notice inside your account before the change date. Minor edits are logged in the revision history at the bottom of this page.

Dispute Process

If you believe a term was applied incorrectly to your account or wallet transaction, raise it through live chat or email. We review every dispute against the version of the terms in effect at the time.

Questions You Might Have About These Terms

These are the questions we hear most often about how these terms work in practice — covering your account rights, wallet use, and what happens if something goes wrong.

Access to neo96 and these terms applies only where local law permits. Your specific region determines eligibility. Check local regulations before opening an account.

Yes. You can link multiple verified e-wallets to one account. Each wallet must be registered in your own name to match your account verification documents.

We notify you inside your account before material changes take effect. Continuing to use your account after the change date means you accept the updated terms.

Contact support in writing via email with your account details. We will provide a summary of the data we hold, in line with applicable data regulations for your region.

Breaches include using another person's wallet, providing false identity documents, or attempting to manipulate account transactions. Breaches may result in account suspension pending review.

No. Promotional conditions run alongside these terms, not instead of them. Where there is a conflict, the core account terms apply unless the promotion explicitly states otherwise.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Accountneo96 Login

Understand Your neo96 Account Terms

Reach Us About These Terms

How neo96 Applies These Terms Fairly

Account Security

Data Retention

Term Changes

Dispute Process

Questions You Might Have About These Terms

01 Do these terms apply differently depending on where I am in Indonesia?

02 Can I use DANA, OVO, and GoPay under the same account?

03 What happens to my account if these terms are updated?

04 How do I request a copy of my account data?

05 What counts as a breach of these terms?

06 Can these terms be overridden by a promotion or offer?

Terms & Conditions

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