Reference

Understand Your Rights and Our Obligations

These legal terms set out how neo96 operates, what you can expect from us, and what we ask of you. Access to the platform depends on local law and is available only where permitted in your region.

Account ConditionsPrivacy & DataJurisdiction NoticeDANA · OVO · GoPay UsePolicy Updates

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HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

neo96 keeps your account data secure and only retains what is necessary to operate your account and meet legal obligations. Here is how we approach the four areas that matter most.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, change your password immediately and contact support.

Data Requests

To access, correct, or delete your personal data, submit a request through the Help Centre or email support. We process verified requests within the timeframe local law requires.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about these terms, want to request a copy of your account data, or need to flag a policy concern, use one of the contact paths below. Our support team handles legal and account queries separately from general help — mention 'legal query' in your message so it reaches the right person.

Live Chat Open the chat widget from any page on neo96. For legal queries, type 'legal query' at the start so the team routes your message correctly.

Email Support Send your policy or data request to our support address. Include your registered account email so we can verify your identity before responding.

Account Help Centre Log in and visit the Help section under your account settings. Policy documents and data-request forms are available there for Indonesia accounts.

What These Terms Actually Cover

neo96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on neo96, you enter into a direct agreement with us. These terms govern how your account is created, how transactions are processed through DANA, OVO, or GoPay, and how disputes are handled. We do not collect payment details beyond what your chosen

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e-wallet shares during a transaction — your DANA, OVO, or GoPay PIN and wallet balance stay entirely within those apps. Account eligibility is determined by your location and local law; if access is restricted in your region, these terms still apply to any prior activity on
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your account. We may update these terms when our services change or when legal requirements shift. When that happens, we post the revised version here and note the effective date at the top of this page. Continuing to use the platform after an update means you
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accept the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining terms stay in force. For questions about a specific clause, reach our support team through the contact paths listed on this page — we aim to respond within one business day.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Access depends on local law and is available only where permitted in your region. Check whether online gaming platforms are lawful where you are before opening an account.

Log in, go to the Help Centre under account settings, and submit a data-access request. Include your registered email so we can verify your identity before processing.

We retain records for the period required by applicable law after closure, then delete them. You can request confirmation of deletion once the retention period has passed.

We post the updated version on this page with a new effective date at the top. Continuing to use the platform after that date means you accept the revised terms.

No. Your wallet PIN and balance stay inside your DANA, OVO, or GoPay app. We only receive a transaction confirmation from the wallet once you approve the payment.

Reach support via live chat or email and mark your message as a legal query. Players in Makassar and elsewhere in Indonesia can use the same contact paths — we handle all regions the same way.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoDragon Tower Fast Round InfoFAQ

Understand Your Rights and Our Obligations

Data Handling, Cookies and Account Security

Reach Us About Policy Questions

Common Questions About Our Legal Terms

01 Can I use neo96 if I'm in Indonesia?

02 How do I request a copy of my personal data?

03 What happens to my data if I close my account?

04 How will I know if the legal terms change?

05 Does neo96 store my DANA, OVO, or GoPay credentials?

06 Who do I contact if I have a dispute about these terms?

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