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How neo96 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you use neo96, how your DANA, OVO, or GoPay wallet details are handled, and what you can do if you want to access or remove your…

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What We Collect and Why It Matters

neo96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on neo96, we collect the details you provide during registration — your name, email address, and the e-wallet you link for transactions, whether that's DANA, OVO, or GoPay. We also log session activity: device type, IP address, and pages visited. This

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helps us verify your identity, process withdrawals, and keep your account secure. Payment data tied to DANA, OVO, and GoPay is handled through encrypted channels; we do not store full wallet credentials on our servers. We retain account records for as long as your account is
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active and for a period after closure as required by applicable regulations. If you're in Makassar or anywhere else in Indonesia, the same data practices apply — access to our platform depends on local law and eligible regions. We do not sell your personal data to
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third parties for marketing purposes. Any data shared with payment processors is limited to what's needed to complete your transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on neo96. Here's what that looks like in practice across the four areas that matter most to you.

Encryption in Transit

All data moving between your device and our servers — including DANA, OVO, and GoPay transaction details — travels over SSL-encrypted connections. Your wallet information is never exposed in plain text.

Cookie Controls

We use session cookies for login state and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings or the cookie banner on first visit.

Account Security

Login sessions require your registered email and password, with OTP verification available for account changes. If you notice unrecognised activity, contact support immediately to freeze access.

Data Retention and Deletion

Active accounts retain data for service continuity. Closed accounts are held for a regulatory period, then deleted. Submit a deletion request via email support and we'll confirm the timeline for your account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or close your account entirely, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Live Chat Open the chat window from your account dashboard. Available during standard support hours for data queries, account changes, and wallet verification questions.

Email Support Send your data request to our support address. Include your account email and the specific action you need — access, correction, or deletion.

Help Centre Our help centre covers common privacy questions including how to update your registered wallet, change account details, and manage cookie preferences.

Common Questions About Your Data on neo96

Real questions from people who want to know exactly how their information is used — answered directly.

We collect your name, email address, and the e-wallet details you provide — DANA, OVO, or GoPay. We also log device and session data to verify your identity and secure your account.

We do not store full wallet credentials. Payment data passes through encrypted channels to complete your transaction and is handled according to the processor's own security standards.

Yes. Contact support via live chat or email with your registered account address. We'll locate your records and provide a summary of the data we hold within a reasonable timeframe.

Send a deletion request to our email support channel. Include your account email. We'll process the closure and confirm when your data has been removed after the required retention period.

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions. We do not sell your personal data to advertisers or unrelated third parties.

Adjust cookie settings through your browser preferences or use the cookie banner shown on your first visit. Disabling analytics cookies won't affect your ability to log in or play.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How neo96 Handles Your Personal Information

How We Protect and Manage Your Information

Encryption in Transit

Cookie Controls

Account Security

Data Retention and Deletion

Reach Us About Your Data

Common Questions About Your Data on neo96

01 What personal data does neo96 collect when I register?

02 Is my DANA, OVO, or GoPay wallet information stored on neo96 servers?

03 Can I request a copy of the data neo96 holds about me?

04 How do I ask neo96 to delete my account and personal data?

05 Does neo96 share my data with third parties?

06 How can I manage cookies on the neo96 site?

Privacy Policy

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